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Hi there!
I'm Louise 😃
Designing with focus on usability, accessibility and scalability.
Over a decade of solid design work experience in varying roles and capacities, different industries, technologies, colleagues, cultures, and countries. From 2010’s Flash Ad Designs to this modern day’s Design System, everything in design and technology is ever evolving. Nothing gets me way excited than working on something I’ve never done before.
🍊ING - Unified Design Systems (Orange Juice)
Service Design, Information Architecture, User Research, Design Systems

Orange Juice also known as Unified Design Systems is ING's Official Design System program, focusing on creating reusable assets using centralized tooling is one of the core elements of ING's long term Digital Strategy. This program has two key locations: Amsterdam and Manila. Amsterdam is focused on Web elements and Manila is focused on Mobile foundations, components and Design Operations. It follows the Atomic Design Methodology, coupled with ING CX Foundations and Way of Working.

Some of my notable contributions in this program are the creation of federated Contribution Model (Service Design), Typography Design Tokens, Information Architecture studies, component documentation guidelines, Manila team hiring strategy, OJ Accessibility Track.

If you want to read more on how we create and document scalable components for web and native mobile applications, you may want to read more here.

🩁 ING Asia Design System
Product Management, Design Operations, Design Systems, Information Architecture, User Research

ING Asia's Design System caters for ING China (Bank of Beijing) and Retail Philippines. It's a joint project from IT Engineering and UX Teams, with sponsorships of Design System trainings from Sketch and InVision. This served as the first and only successful Local Design System in ING. It gave birth to the POC (Proof of Concept) for ING's official Unified Design Systems (where I am moved).

During the course of the project, I was given resources such as designers and frontend engineers to work with me in bridging the gap between design and code.

SunAssist Chatbot - Sun Life
User Interviews, Usability Testing, User Experience Design, Product Design

This project explores the proof of concept of a virtual assistant that can help clients easily register/activate their accounts, inquire about their policy and update, buy insurance, enroll their voice, file a claim and switch funds.

Freelancer (Freelancer.com LTD)
User Interviews / Usability Tests, Information Architecture

The Freelancer platform allows a user to either get hired as an independent contractor or find one. You can also post a contest to get as much entries as possible -- ideas, actual branding or packaging work done, ...or maybe some cool robots. In this study we explored how to revamp the homepage. We wanted to feature the most recent contest conducted by NASA in the platform to attract more Enterprise companies to post contests or jobs.

"Rizza was an invaluable UX mentor to me. As a specialist, she generously taught me skills in persona development, contextual inquiry, usability research, and prototyping. She gave me challenging tasks and took an active part in shaping me to become the ideal user experience designer I want to become. She saw my potential and had no doubts about honing it. As a mentor, she goes out of her way to extend her advice to other areas of my life, especially on the long term goals I want to achieve. I look up to her exceptional leadership skills and high level of self-awareness. Rizza is inspirational as a leader and provides tremendous value to any team she wishes to join."

Alexis Collado

Co-Founder and Chief Design Officer at Swarm, Design Coach, Podcaster, Community Builder

Recent Work Experience

Here are my recent work experience as a Product Design Lead with over 13 years of experience in Fintech, SaSS and various industries

ING Logo
Senior Designer / Lead
Unified Design Systems - ING Group with ING Hubs Philippines
September 2019 — Present
We're building a federated design system towards One cohesive Experience in ING, building a solid foundation to its long term digital strategy.
Ziff Davis
Senior Product Manager
Ziff Davis - Salesify
September 2017 — July 2019
We provide on-demand validated data to customers. Providing clean and actionable market insights is one of the key services we provide to our customers. I've overseen the revenue and engagement of the platform and iterated based on the needs of its users.
UI/UX - Level VI (Manager)
Sun Life of Canada Philippines - Research and Development
September 2016 — September 2017
We tackled emerging innovative solutions through R&D and through rapid iterations we've created proof of concepts that was rolled out in Americas and Southeast Asian offices.
UX Designer
Freelancer LTD Manila - Design Team
November 2014 — July 2016
Knowing users, investigating on their behavior with the use of data science and qualitative feedback, increased our revenue and improved the user experience in the long run.

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